Refund policy

Return Window

We offer a 30-day return window from the date your order is delivered. Requests submitted after 30 days from delivery will not be eligible for return.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and unopened
  • In the same condition as received
  • In original packaging
  • Accompanied by proof of purchase

Due to the nature of skincare and personal care products, opened or used items are not eligible for return.

How to Start a Return

To request a return, please contact us at hello@nuove.co with your order number and reason for return.

If your return is approved, we will provide return instructions and a return shipping label.
Items sent back without prior authorization will not be accepted.

Return Shipping

Approved returns must be shipped using the provided return instructions.
Return shipping costs may be deducted from your refund unless the return is due to an error on our part (such as a damaged or incorrect item).

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at hello@nuove.co if:

  • Your item arrives damaged
  • You receive a defective product
  • You receive the wrong item

We may request photos to help evaluate the issue. Once reviewed, we will work quickly to make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used skincare or personal care products
  • Sale or promotional items
  • Gift cards
  • Custom or special-order items

If you have questions about whether your item qualifies, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.

If you would like a different product, the fastest way is to return your eligible item (if approved) and place a new order once your return is processed.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 10–15 business days.
Please note that additional time may be required for your bank or credit card provider to process and post the refund.

If more than 20 business days have passed since your refund was approved and you have not received it, please contact us at hello@nuove.co.

U.S.-Based Policy

NUOVÉ operates and ships exclusively within the United States. This return policy applies to all domestic U.S. orders.