Shipping policy
Order Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed, it will be handed off to the carrier for shipment. Processing times are separate from shipping transit times.
Shipping Rates & Delivery Times
We currently ship within the United States only.
Free Standard Shipping
- Free on all U.S. orders over $175
UPS Ground Shipping
- $8.00
- Estimated delivery: 5–7 business days
UPS 2nd Day Air
- $14.00
- Estimated delivery: 2 business days
Delivery times are estimates provided by the carrier and may vary due to weather, carrier delays, or peak shipping periods.
International Shipping
At this time, NUOVÉ does not offer international shipping.
We are actively working on expanding our shipping options and will share updates when available.
Order Tracking
Once your order ships, you will receive a confirmation email containing your tracking number.
You can track your shipment using the link provided in that email.
Lost or Damaged Items
If your order is lost in transit or arrives damaged, please contact us as soon as possible at hello@nuove.co.
We will work with the carrier to resolve the issue and ensure a satisfactory outcome. Please note that claims may require photos of the package and/or items received.
Address Changes
Once an order has been placed, we cannot guarantee address changes.
If you need to update your shipping address, please contact us immediately at hello@nuove.co. Address changes are not guaranteed once an order has entered processing or shipped.